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TWSI has updated statewide and Williamson County bonding rates effective September 1st (October 1st billing cycle) to reflect the latest TRA mandated true-up. These rates are expected to remain in effect until the next true-up period, which is currently projected to be the same time in 2013.
As of April 1, 2012, Utility Customers will be able to manage their account online! This includes checking their balance, viewing payment history, and making online payments. It's all part of our newly enhanced customer care section of the site. Give it a try by clicking the link below.
Try it out
Did you know that, as a public utility, Tennessee Wastewater is regulated by the Tennessee Regulatory Authority on matters of tariff policy, service territory, and customer protection? Find out more about the TRA by visiting state.tn.us/tra.
TRA
A piece on Adenus (our parent company) was recently aired on select TV stations across the southeast. If you missed it, you can watch it by clicking the link below.
Watch the spot

Customer Portal
• Check your balance, account history, or make a payment any time

TWSI Terms of Service
Everything you need to know about what to expect as a customer

ACH Direct Deposit Online Form

• The easiest way to pay your bill

Frequently Asked Questions: Customers
• The most common questions our customers ask

Frequently Asked Questions: General
• General questions about Tennessee Wastewater

Do's and Dont's for Effluent Collection
• Adenus® Homeowner's Manual

General Information
• Regulatory, Contact, and Maintenance info
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851 Aviation Parkway
Smyrna, TN 37167

Customer Care: 888.4.ADENUS
Maintenance Hotline: 877.669.0786